Terms of Sales

Article 1: Scope

 

The general conditions of sale apply exclusively to current and future commercial relations between Liri Tea, 11 avenue Jean Jaurès 77000 Melun, N°RCS: 841431828 Melun ("we") and the author of the order ("you "). We may modify these general conditions of sale at any time subject to posting these modifications on our site.

Article 2: Order

 

We undertake to accept your order under the terms of these general conditions of sale. When you order, we inform you of the availability of the products you wish to purchase. However, if, despite our vigilance, the products prove to be temporarily unavailable (out of stock, reissue, etc.) after your order, we will inform you by e-mail and invite you to cancel or modify your order. If the products prove to be permanently unavailable (out of stock, etc.) after ordering, we will automatically cancel your order and inform you by e-mail before proceeding to refund any sums paid for the part related to the missing products. . By confirming your order, you accept all of these general conditions of sale made available to you on the site, and acknowledge that you are fully aware of them, thereby renouncing to avail yourself of any contradictory document, and in particular your own conditions. general conditions of purchase, the act of purchase involving acceptance of these general conditions of sale. This confirmation as well as all the data that we have recorded will constitute proof of our transactions.

Article 3: Price

 

The prices indicated in euros are deemed to include all taxes, excluding shipping costs. We reserve the right to change our prices at any time. We undertake to apply the prices in force which will have been indicated to you at the time of your order.
For orders outside the European Union, any customs duties and taxes related to the delivery of an item are your responsibility and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. To find out about them, we advise you to check with the competent authorities in your country. Under no circumstances will we be required to bear additional costs related to the delivery of the order, excluding transport charges, described and invoiced when the order is concluded on our site.

Article 4: Payment

 

The price is due immediately on the date of the order. Cards issued by banks domiciled outside France must be international bank cards. Secure online payment by credit card is totally secure: it uses the SSL (Secure Socket Layer) protocol. The information transmitted is encrypted by software and cannot be read during transport on the network. We have chosen the Stripe and Paypal online payment solutions. The processing of your order can only take place from the moment your payment has been accepted and this acceptance transmitted to our services.

Article 5: Delivery

 

Unless otherwise specified, delivery is made to the address you indicated when placing your order. Delivery times are only indicative. The products are delivered by Colissimo (tracking without signature). In case of non-receipt of the package, you have 3 weeks to make a claim. For home deliveries in metropolitan France Colissimo, delivery costs are offered to you for any order of an amount greater than 40 € including tax. And for all orders of less than €40 incl. VAT, delivery costs amount to €5 incl. VAT without signature. Home delivery times are estimated at 2 working days for Metropolitan France. For deliveries outside mainland France, the amount of the delivery costs is calculated at the end of your order, according to the amount of your order. Delivery times vary depending on the country of destination. Orders placed on Saturday or Sunday are processed the following Monday. Orders placed on a public holiday are processed the next business day.

Article 6: Cancellation, withdrawal, reimbursement and complaint

 

We guarantee the quality and good condition of all items we send.

1/If you wish to cancel an order, before it is sent, in whole or in part, please send your request by email: bonjour@liritea.com 

2/In accordance with articles L.121-20 and following of the Consumer Code, you have a period of 14 working days from the date of delivery of your order, to return all or certain item(s) ( s) not suitable for you and request a refund. In all cases, the return costs remain your responsibility.

The return request is an essential condition for the acceptance and reimbursement of the returned product(s) within 14 working days of receipt. Only the customer who placed the order has the power to exercise his right of withdrawal.

Just follow the steps below:

- Fill the  withdrawal form  and return it to us by email: bonjour@liritea.com

- Upon receipt of the form, we will contact you to organize the return.

The return of an item visibly used or manipulated by the customer invalidates the exercise of his withdrawal and will not lead to reimbursement. If this were the case, we reserve the right not to reimburse the customer. We will check the conformity of the returned product(s) (undamaged and unopened) for the final acceptance of the refund, upon receipt of the returned products with the delivery slip.

The refund will be made via the payment method used during the purchase within 14 days.

3/The replacement of any item damaged during transport can be done on presentation of photos of the Colissimo label with the tracking number, of the damaged item and of the package with the contents.

4/ In the case of an order returned to our premises, for the following reasons of our carrier: unclaimed or refused, without having made a request for withdrawal, we will not make a refund.

5/For complaints concerning the quality of an article, please send us an email: bonjour@liritea.com specifying the following information: your contact details, the reason for the complaint, a photo, and the internet order number.

Article 7: Retention of title

 

Unless otherwise specified, delivery is made to the address you indicated when placing your order. Delivery times are only indicative unless, exceptionally, we are committed to respecting a specific delivery date. We invite you to read the additional information related to delivery.

Article 8: Warranty against hidden defects and liability

 

In the event that the products we have delivered to you have a hidden defect, we may, at our option, eliminate this defect or replace the defective product with another. If we do not want to eliminate this defect or replace the defective good, or if we are unable to do so, or if we cannot do so within the time limit due to elements which do not depend on our will or our doing, You can, at your option, return it to us against reimbursement of the price of the product or ask us for a reduction in the sale price. We are committed to providing all the care customary in the profession for the implementation of the service offered to the client. Nevertheless, our responsibility cannot be retained in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure such as, and without limitation, disasters, strikes, fires, floods, failure or failure of equipment, means of transport, communication or because of your actions. In addition, our responsibility will not be engaged in the event of a delay due to a shortage of stock or in the event of an error in the presentation of the products on our site, the photographs, texts and illustrations representing the products not being contractual.

Article 9: Protection of personal data

 

We are committed to protecting your personal data. By adhering to these general conditions of sale, You acknowledge having read our confidentiality commitment and consent to our collection and use of this data.

Article 10: Cookie policy

 

Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website.

The information collected is useful to facilitate navigation, personalize services and content, offer features, optimize site performance and be able to share on social networks. The maximum shelf life is 13 months.

Liri Tea uses:

-analytical cookies to assess the performance of the site to understand visitors and improve its content.

-social network cookies allowing the addition of a Facebook comment on our product pages.

- session cookies allowing the proper functioning of the site and navigation.

At any time, you can delete, block or deactivate these cookies by consulting your browser settings.